Brands

Update your brands' information

IN SHORT

Set up your brand in Fullwhere so it represents your identity (signature, etc.)

Configure your brand's domains and email addresses to sync your emails in Fullwhere.

Manage restricted members' access to your brand.

Go to Settings then access the Brands menu.

Edit a brand

To edit a brand's information, click on the corresponding card and edit the information from the right panel.

Information tab

In the information tab you can modify the location's general settings.

Field	Description
Brand name	Your brand name, internal and public
Brand signature	The brand's text signature

Domains and addresses

Connect your email addresses to Fullwhere (recommended)

You can connect email addresses you own to Fullwhere to send and receive emails from those addresses.

This requires connecting and authenticating your domain with Fullwhere and configuring an automatic email forwarding.

Use Fullwhere email addresses

Each brand can be assigned Fullwhere email addresses. These email addresses are created on the fullwhere-mail.com subdomain linked to your brand, for example @brand.fullwhere-mail.com.

It is possible to create multiple Fullwhere contact addresses for the same brand, for example to separate different uses: [email protected] or [email protected].

These email addresses can be given to your clients so they can contact your brand.

A brand's contact email address can be used in reply to reviews to invite your customer to contact you by email.

When you create multiple email addresses for a brand, you must set a default email address. This will be used to automatically reply to your customers by email.

Members tab

In the Restricted Members tab, you can manage users who have rights on this brand.

Add a user

To add a new user to a brand, click Invite. Enter the email address of the user to invite.

Once the invitation is sent, you can modify the user's rights, which are set to Viewer by default.

Roles of restricted users

• A Manager can view and edit all locations and feedback associated with the brands they have access to.

• An Editor can view and edit the feedback of the brands (and associated locations) they have access to.

• A Viewer can view all brands (and associated locations) and feedback they have access to, but cannot make any changes.

Manage users

Users who have rights on the brand are displayed in the Restricted Members tab.

You can change a user's rights via the dropdown menu opposite their name. ​

To remove a user's rights on the brand, click the 3 dots at the end of the row then click Delete. This action does not remove the user from your account. They retain any rights they may have on other resources. To permanently delete a restricted member, go to the Restricted Members.

Email signature tab

You can configure an email signature to personalize responses to your brand's interactions. See the full article Email signatures.