# Brands

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**IN BRIEF**

Configure your brand in Fullwhere so that it reflects your identity (signature, etc.)

Configure your brand's domains and email addresses to synchronize your emails in Fullwhere.

Manage restricted members' access to your brand.
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To modify a brand in your Fullwhere workspace, you must be a supervising member with Administrator rights or have write access rights on the brand concerned.
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Go to Settings then access the menu [Brands](https://app.fullwhere.com/settings/brands).

## Edit a brand <a href="#h_6380bd74da" id="h_6380bd74da"></a>

To modify a brand's information, click the corresponding card and edit the information from the panel on the right.

### Information tab <a href="#h_bc9834e24a" id="h_bc9834e24a"></a>

In the Information tab, you can modify the general settings of the location.

| Field           | Description                          |
| --------------- | ------------------------------------ |
| Brand name      | Your brand name, internal and public |
| Brand signature | The brand's text signature           |
|                 |                                      |

You can connect email addresses you own to Fullwhere to send and receive emails from those addresses.

This method is recommended because it optimizes the deliverability of your emails.

This requires [connecting and authenticating your domain with Fullwhere](/documentation/documentation-en/integrations/authenticate-your-domain-for-sending-emails.md) and setting up a [automatic email forwarding](/documentation/documentation-en/integrations/automatic-email-forwarding.md).

To connect one of your email addresses to Fullwhere:&#x20;

{% stepper %}
{% step %}

#### **Go to Settings >** [**Brands**](https://app.fullwhere.com/settings/brands) **and select the brand to modify**

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{% step %}

#### **Go to the Domains and Addresses tab**

In the **Your email addresses**section, click on **+ Add an address.**

In the context menu, enter the email address to add.

* If you want to automatically forward emails received at this email address to Fullwhere, check **Automatically forward emails**.\
  If you only want to use this email address for sending satisfaction surveys but not monitor emails received in Fullwhere, uncheck **Automatically forward emails**.
* If you want this new email address to be the default email address for your brand, check **Set as default email address**.\
  Your brand's default email address will be used for automatic response sending, and will be suggested by default when replying to your customer interactions from the Fullwhere Inbox.

Click **Continue**.
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{% step %}

#### Set up automatic email forwarding

If you checked **Automatically forward emails** in the previous step, we show you the forwarding email address to configure.

To set up automatic email forwarding to Fullwhere, follow [this guide](/documentation/documentation-en/integrations/automatic-email-forwarding.md).

Click **Continue**.
{% endstep %}

{% step %}

#### Authenticate your domain

The last step is to authenticate your domain in Fullwhere so that we can send emails from the added email address.

To do this, follow [this complete guide](/documentation/documentation-en/integrations/authenticate-your-domain-for-sending-emails.md) by providing the information present in the context menu.
{% endstep %}
{% endstepper %}

### Members tab <a href="#h_168be6d8b5" id="h_168be6d8b5"></a>

In the Restricted Members tab, you can manage the users who have rights on this brand.

#### Add a user <a href="#h_e3c3611f2b" id="h_e3c3611f2b"></a>

To add a new user to a brand, click Invite.\
Enter the email address of the user to invite.

Once the invitation is sent, you can modify the user's rights, which are set to Viewer by default.

{% hint style="info" %}
Restricted user roles

* A Manager can view and modify all locations and feedback associated with the brands he or she has access to.
* An Editor can view and modify the feedback of the brands (and attached locations) he or she has access to.
* A Viewer can view all brands (and attached locations) and feedback he or she has access to, but cannot make any changes.
  {% endhint %}

#### Manage users <a href="#h_ee375b3a9c" id="h_ee375b3a9c"></a>

Users with rights on the brand are displayed in the Restricted Members tab.

You can modify a user's rights via the dropdown menu next to their name.\
​

To remove a user's rights on the brand, click the 3 dots at the end of the row then click Delete.\
This action does not delete the user from your account. They retain any rights they may have on other resources.\
To permanently delete a restricted member, go to the section [Restricted members](/documentation/documentation-en/get-started/members.md#h_8389dc5675).

### Addresses tab <a href="#h_97ac72314e" id="h_97ac72314e"></a>

#### Connect your email addresses to Fullwhere (*recommended*)

You can connect email addresses you own to Fullwhere to send and receive emails from those addresses.

This requires [connecting and authenticating your domain with Fullwhere](/documentation/documentation-en/integrations/authenticate-your-domain-for-sending-emails.md) and setting up a [automatic email forwarding](/documentation/documentation-en/integrations/automatic-email-forwarding.md).

#### Use Fullwhere email addresses&#x20;

Each brand can be assigned Fullwhere email addresses. These email addresses are created on the fullwhere-mail.com subdomain attached to your brand, for example *@brand.fullwhere-mail.com*.

It is possible to create several Fullwhere contact addresses for the same brand, for example to separate different uses: [*support@brand.fullwhere-mail.com*](mailto:sav@marque.fullwhere-mail.com) or [*recruitment@brand.fullwhere-mail.com*](mailto:recrutement@marque.fullwhere-mail.com)*.*

These email addresses can be shared with your customers so they can contact your brand.

{% hint style="info" icon="lightbulb" %}
A brand's contact email address can be used in replies to reviews to invite your customer to contact you again by email.
{% endhint %}

When you create several email addresses for a brand, you must define a default email address.\
This one will be used to automatically reply to your customers by email.

### Signature tab

You can set up an email signature to personalize replies to your brand's interactions.\
See the full article [Email signatures.](/documentation/documentation-en/get-started/email-signatures.md)

### Variables tab

The [variables](/documentation/documentation-en/automations/variables.md) allow you to dynamically personalize your AI agents based on the brand involved in the customer interaction.

When variables are defined in your Fullwhere workspace, you can set for your brand the value that each variable should have.

In the Variables tab, the table shows:

* **Name** : the name of the variable
* **Value** : the value currently set for the brand

If **no value is defined**, a **dash (-)** appears in the value column.

#### Set or modify a value

To set or modify the value of a variable:

1. Click the ✏️ icon on the right side of the row
2. Enter the desired value
3. Click **Save**

The value set will then be used by your **AI agents** when the variable is called in their instructions: when generating a response, the variable used in the agent will be **automatically replaced by the value corresponding to the brand concerned**.


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