Locations

Update your points of sale information

Go to Settings by clicking your avatar at the top right of your screen, then go to the Locations menu.

IN SHORT

Fullwhere locations represent your points of sale.

Customize your point of sale information: name, signature, associated brand, ...

Configure the domains and email addresses of your location to sync your emails in Fullwhere.

Manage restricted members' access to your location.

Locations table

The locations of your account or those you have access to are displayed in the Locations table. You can easily find a location using the text search bar or the Zone filter which allows you to display the locations of a brand or a group of locations.

The Locations table shows the following information in columns:

Column	Description
Location	Name of your location, internal and public
Brand	Brand linked to the location
Location groups	Location groups the establishment is part of
Contact email	The location's contact email
Signature	The location's text signature

Edit a location

To edit a location's information, click on the corresponding row and edit the information from the right panel.

Information tab

In the information tab you can modify the general settings of the location.

Field	Description
Location name	Name of your location, internal and public
Location code name	Internal code of the location
Brand	Brand linked to the location
Location groups	Location groups the establishment is part of
Default language for replies	Language in which responses to your customers will be generated for this location.
Location signature	The location's text signature
Address	Postal address of the location

Domains and addresses

Connect your email addresses to Fullwhere (recommended)

You can connect email addresses that you own to Fullwhere to send and receive emails from those email addresses.

This requires connecting and authenticating your domain with Fullwhere and configuring an automatic email forwarding.

Use Fullwhere email addresses

Each location can be assigned Fullwhere email addresses. These email addresses are created on the fullwhere-mail.com subdomain linked to the location's brand, for example @brand.fullwhere-mail.com.

It is possible to create multiple Fullwhere contact addresses for the same location, for example to separate different uses: [email protected] or [email protected].

These email addresses can be given to your customers so they can contact your location.

A location's contact email address can be used in the reply to reviews to invite your customer to contact you by email.

When you create multiple email addresses for a location, you must define a default email address. This will be used to automatically reply by email to your customers.

Members tab

In the Restricted Members tab, you can manage the users who have rights on this location.

Add a user

To add a new user to a location, click Invite. Enter the email address of the user to invite.

Once the invitation is sent, you can modify the user's rights, which are set to Viewer by default.

Roles of restricted users

• A Manager can view and modify all brands, locations and feedback associated with the resources they have access to.

• An Editor can view and modify the feedback of the brands and locations they have access to.

• A Viewer can view all brands, locations and feedback they have access to, but cannot make any modifications.

Manage users

Users who have rights on the location are displayed in the Restricted Members tab.

You can change a user's rights via the dropdown menu opposite their name. ​

To remove a user's rights on the location, click the three dots at the end of the row then click Delete. This action does not delete the user from your account. They retain any rights they may have on other locations. To permanently delete a restricted member, go to the Restricted Members.

Email signature tab

You can configure an email signature to personalize replies to interactions at your point of sale. See the full article Email signatures.