Variables
Use variables to make your AI agents dynamic depending on the context
IN BRIEF
Deepen your AI agents even further with custom variables that allow you to dynamically personalize your AI agents based on context.
The custom variables allow you to dynamically insert information into the responses generated by your AI agents. They are especially useful when you manage multiple brands or locations and certain information needs to vary depending on the context (for example, a booking link, a menu, or a specific description).
ACCESS RIGHTS
To edit the Variables in your Fullwhere workspace, you must be a supervising member with Administrator rights.
A variable is defined once in your workspace, then you can set a different value for each location or brand.
For example:
a variable activity description can contain different text for each of your locations
a variable booking link can point to a different URL for each of your establishments
When an AI agent generates a response, the variable used in its instructions is automatically replaced by the value corresponding to the location involved in the customer interaction.
To access the variable settings, go to Settings → Variables.
The variables table
In the Automation → Variables, you will find the list of all custom variables present in your workspace.
For each variable, the table shows:
Name : the readable name of the variable
Variable : the placeholder to use in agents
Type : the variable type (Text or Link)
From this table, you can:
search for a variable using the search bar
create a new variable
edit an existing variable
delete a variable
The actions Edit and Delete are accessible via the three dots ⋯ to the right of each variable.
Create a custom variable
To create a variable, click Create a variable and configure your variable's fields
Variable (placeholder)
Identifier used in agents to call the variable.
Best practices:
use only lowercase letters
use hyphens or underscores
no accents or spaces
Example: booking_link.
To use a custom variable in an AI agent, you must insert it into your agent instructions using {{}}, for example {{booking_link}}.
Edit a variable
To edit an existing variable:
Go to Automation → Variables
Click the menu ⋯ to the right of the variable
Select Edit
You can edit:
the variable name
the placeholder (variable)
Once created, a variable's type cannot be changed.
If you change the placeholder of a variable, you will also need to update all occurrences of this variable in your agents. Otherwise, the old references will no longer work.
Delete a variable
To delete a variable:
Go to Automation → Variables
Click the menu ⋯ to the right of the variable
Select Delete
Confirm deletion
Deleting a variable results in: - permanent deletion of the variable - deletion of all associated values in your brands and locations
If the variable was used in AI agents, it will no longer be recognized in the instructions.
This action is irreversible.
Set the value of a variable for a brand or a location
Once a custom variable is created, you can set its value for each brand or location so that it can be used correctly by your AI agents.
ACCESS RIGHTS
To edit the value of a variable for a brand or a location, you must have editing rights on this resource.
These values make it possible to dynamically adapt the generated responses according to the brand or establishment involved in the customer interaction.
Go to Settings > Brands or Locations and select the entity to edit, then in the navigation bar at the top of the page, click the tab Variables
You access the list of custom variables available in your Fullwhere workspace.
The table shows:
Name : the name of the variable
Value : the value currently set for the brand or location
If no value is defined, a dash (-) appears in the value column.
Set or edit a value
To set or edit the value of a variable:
Click the ✏️ icon on the right of the row
Enter the desired value
Click Save
The set value will then be used by your AI agents when the variable is called in their instructions: when generating a response, the variable used in the agent will be automatically replaced by the value corresponding to the relevant brand or location.
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