Contact forms
Learn how to set up contact forms tailored to your needs
IN SHORT
Create custom contact forms from Fullwhere that you can directly connect to your website.
Take advantage of all advanced Fullwhere features (workflows, reports, response generation) on responses received via your contact form.
Use your Fullwhere contact forms so you never miss any incoming requests:
your customer complaints are centralized in Fullwhere and handled easily
your incoming leads are captured via Fullwhere.
Contact forms allow you to centralize customer requests and customize them according to your needs (brand, language, design, field structure…).
Access your forms
Go to the Capture → My forms menu. There you will find the list of all existing forms, their status (Online / Offline), their creator, and the creation date.
You can:
Create a new form via the + Create form button;
Search for a form using the search bar;
Enable / disable a form with the button Online / Offline.
Create a new form
Click on + Create form, then fill in the basic information:
Form name: internal name of the form, not publicly visible to your customers;
Description (optional): useful to specify internally the intended use of the form;
Associated brand: determines which brand the customer submissions will be linked to. Also determines the list of establishments that will be offered in the "Location" field if you use it;
Form language: indicate the language in which the form will be written. → You can enable automatic translation to adapt the survey to the customer's language. For optimal translation it is important that the contact form's language be set to the language in which you wrote it.
These elements can be changed at any time in the future.
Once this information is provided, click Create to access the form editor.
Form configuration
The editor consists of three main panels:
left panel: adding and customizing elements;
center panel: editing the form and the elements added to the form;
right panel: general settings (name, description, brand, language, form link.
Customize the form header
This includes:
a title, visible to your customers on your form, indicating the subject of the form;
a subtitle, visible to your customers on your form, allowing you to add a short introductory message (e.g. We will get back to you as soon as possible) ;
a logo, to display the logo of your brand or establishment,
and a cover photo, which illustrates the form and can be repositioned vertically for optimal framing.
These elements can be changed at any time in the future.
Add and configure fields
By default, each new form contains several essential fields (First Name, Last Name, Email, Phone and Message), preconfigured and locked to ensure consistency and proper reception of the main information. They can be rearranged but cannot be deleted, as they constitute the minimum structure of a standard contact form.
The Elements tab in the left panel allows you to complete your form by dragging and dropping the fields you need. You can search for a field.
Available fields
Salutation → allows the user to choose a title (Mr., Mrs., etc.).
Files to submit → allows the upload of one or more files (attachment, proof, etc.).
Calendar → adds a date selection field (useful for an appointment or an order).
Order reference → text field intended to provide an existing order number.
Location → displays the list of the brand's establishments/locations linked to the form. If this field is offered on your contact form, submissions will be linked to the establishment selected by the customer.
Multiple choice (checkbox) → allows selecting multiple options from a defined list.
Single choice (radio) → offers a list where only one option can be selected.
Dropdown list → similar to single choice but in the form of a dropdown menu.
Short text → single-line free text field (ideal for a title, a remark, etc.).
Group → structural element allowing you to group several fields under the same block to which you can assign a title.
Fields can be:
Rearranged by drag-and-drop (up to 2 per line);
Deleted via the corresponding icon;
Configured individually (via the gear icon).
These options appear when hovering over a form field.
Advanced field configuration
By clicking on the gear icon, visible on the left when hovering over a field, you can access advanced settings for the fields of your form.
Conditional display
Each field in the form can be configured to display only under certain conditions. By clicking on the gear icon, visible on the left when hovering over a field, access the Trigger conditions menu.
This feature allows you to define conditional display rules: a field can appear only if one or more conditions are met on other fields (for example: show the “Phone” field only if the “Request a callback” choice is selected).
You can:
Create one or more conditions based on the value of another field (e.g. “Single choice equals Option 1”);
Combine these conditions using AND or OR operators to refine the display logic.
"Other" field for choice questions
For Single choice, Multiple choice and Dropdown fields, you can enable the "Other" field option. This setting automatically adds an "Other" option to the field and, if selected, a complementary text field allowing the user to specify a custom answer if none of the options match their situation.
This feature is particularly useful for:
collecting free responses within a set of closed options;
avoiding loss of information when the list is not exhaustive.
Set selection limits for multiple choices
For Multiple choice fields (checkboxes), you can define a minimum and/or maximum number of options the user must select. These settings help control the validity of the response and prevent omissions or excessive selections.
Minimum choice → requires the user to check at least a certain number of options before submitting the form.
Maximum choice → limits the number of options the user can select in order to restrict the response to a precise volume.
Duplicate a field
You can use the Duplicate option to instantly create a copy of the selected field. This feature saves time when creating forms that include similar fields (for example several questions of the “Single choice” or “Short text” type).
The duplicated field automatically copies:
the type of the original field (text, choice, list, etc.);
the formatting and option settings (values, required field, ...)
Note that display conditions are not duplicated.
Add a footer
You can enrich your form by adding a footer (or footer) to strengthen your branding and facilitate navigation to your external channels. The footer can contain:
an image (for example a secondary logo or an illustration);
two texts, one before and the other after the image, (legal notices, additional information, etc.);
and external links to your social pages or your website.
Customize the design
The Design tab in the left panel allows you to define the colors, typography and visual styles of your form.
You can change your form's typography using Google Fonts.
Primary colors
title: color of the form title
subtitle: color of the form subtitle
section: color of the field group names
separator: color of the separators between field groups
visual accent: color of radios, checkboxes and fields on focus
background: the form's background color
Field colors and customization
title: the color of the field names
text: the color in which the customer writes in text-type fields
placeholder title: the color of the field placeholders
background: the background color of the fields
option: the color of options for single choice (radio) and multiple choice (checkbox) fields
rounded corners: the field rounding among 3 possible options
border: the border color of the fields.
Submission button colors and customization
text: the color of the button text
background: the button background color
rounded corners: the button rounding among 3 possible options
border: the color of the button border
Footer (footer) colors
background: the footer background color
text: the color of the footer texts
icons: the color of the footer social media icons
Thank you page
The Thank You tab allows you to customize the message displayed after submitting the form. You can add a title, text and an image there.
General settings
In the right panel, find the form's general settings:
Form Name and Description,
Associated brand,
Language (with the option to enable automatic translation),
Form link (to copy for embedding on your site or elsewhere).
Go live
Once your form is configured, you can:
Save your changes
Preview it by clicking Preview at the top right. Unsaved changes are not previewed.
Activate the Online button to make it available via its link.
You can return at any time to modify the structure or design, then republish the form.
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