Brands

Update your brand information

IN BRIEF

Configure your brand in Fullwhere so that it reflects your identity (signature, etc.)

Configure your brand’s domains and email addresses to synchronize your emails in Fullwhere.

Manage restricted members’ access to your brand.

To edit a brand in your Fullwhere workspace, you must be a supervising member with Administrator rights or have write access rights on the brand concerned.

Go to Settings, then open the menu Brands.

Edit a brand

To edit a brand’s information, click the corresponding card and edit the information from the right panel.

Information tab

In the Information tab, you can edit the general settings of the location.

Field	Description
Brand name	Your brand name, internal and public
Brand signature	The brand’s text signature

Members tab

In the Restricted Members tab, you can manage the users who have rights on this brand.

Add a user

To add a new user to a brand, click Invite. Enter the email address of the user to invite.

Once invited, you can change the user’s rights, which are set by default to Viewer.

Restricted user roles

• A Manager can view and edit all locations and feedback associated with the brands they have access to.
• An Editor can view and edit feedback for the brands (and associated locations) they have access to.
• A Viewer can view all brands (and associated locations) and feedback they have access to, but cannot make any changes.

Manage users

Users who have rights on the brand are displayed in the Restricted Members tab.

You can change a user’s rights via the dropdown menu next to their name.

To remove a user’s rights on the brand, click the 3 dots at the end of the row then click Delete. This action does not delete the user from your account. They keep any rights they may have on other resources. To permanently delete a restricted member, go to the section Restricted members.

Addresses tab

Connect your email addresses to Fullwhere (recommended)

You can connect email addresses you own to Fullwhere in order to send and receive emails from those email addresses.

This requires connecting and authenticating your domain with Fullwhere and setting up a automatic email forwarding.

To connect one of your email addresses to Fullwhere:

1

Go to Settings > Brands and select the relevant brand

2

Go to the Addresses tab

In the Your email addresses, click on + Add an address.

In the pop-up menu, enter the email address to add.

• If you want to automatically forward emails received at this email address to Fullwhere, check Automatically forward emails. If you only want to use this email address to send satisfaction surveys but not monitor emails received in Fullwhere, uncheck Automatically forward emails.
• If you want this new email address to be your brand’s default email address, check Set as default email address. Your brand’s default email address will be used for automatically sending replies, and will be suggested by default when replying to your customer interactions from the Fullwhere Inbox.

Click Continue.

3

Set up automatic email forwarding

If you checked Automatically forward emails in the previous step, we display the forwarding email address to configure.

To set up automatic email forwarding to Fullwhere, follow this guide.

Click Continue.

4

Authenticate your domain

The last step is to authenticate your domain in Fullwhere so that we can send emails from the added email address.

To do this, follow this full guide by providing the information shown in the pop-up menu.

Use Fullwhere email addresses

Each brand can be assigned Fullwhere email addresses. These email addresses are created on the fullwhere-mail.com subdomain linked to your brand, for example @brand.fullwhere-mail.com.

It is possible to create several Fullwhere contact addresses for the same brand, for example to separate different uses: [e-mail] or [e-mail].

These email addresses can be shared with your customers so they can contact your brand.

A brand’s contact email address can be used in review replies to invite your customer to contact you again by email.

When you create multiple email addresses for a brand, you must define a default email address. This one will be used to automatically reply to your customers by email.

Signature tab

You can set up an email signature to personalize replies to your brand’s interactions. See the full article Email signatures.

Variables tab

The variables let you dynamically customize your AI agents based on the brand involved in the customer interaction.

When variables are defined in your Fullwhere workspace, you can set the value each variable should have for your brand.

In the Variables tab, the table displays:

• Name : the variable name
• Value : the value currently set for the brand

If no value is defined, a dash (-) appears in the value column.

Set or edit a value

To set or edit the value of a variable:

1. Click the ✏️ icon on the right side of the row
2. Enter the desired value
3. Click Save

The value set will then be used by your AI agents when the variable is called in their instructions: when a response is generated, the variable used in the agent will be automatically replaced by the value corresponding to the brand concerned.