Email signatures

Define email signatures that reflect your brand

IN SHORT

Configure and customize signatures to use when communicating by email with your customers.

Each brand, location and user can have its own email signature.

Signature prioritization rules apply for automatically sent replies.

The email signature feature allows you to customize and standardize the signatures used in your responses using the Email channel.

Creation and customization

Each user can create and customize their email signature from Settings > My account > Email signature.

Available options:

• Font: choice of typography used (e.g. Montserrat)

• Text: free content of the signature block (name, position, contact details, etc.)

• Logo: add an image in PNG, JPG or GIF format (max size 1 MB)

• Formatting: color, bold, links, and

• Social icons: website, Facebook, LinkedIn, WhatsApp (to add a link to your WhatsApp,

To add a link to your WhatsApp, use a link in the format https://wa.me/XXX, for example https://wa.me/33612345678.

A real-time preview allows you to visualize the final rendering of the signature.

Signatures can be configured by each Brand and each Location.

Signature application priority

The application of the signature depends on the sending context:

• Automatic sending of replies → the signature used is that of the location, if it exists; otherwise that of the brand.

• Manual sending (from the mailbox) → the user's signature is inserted by default, if it exists; otherwise, that of the location, then that of the brand.

During a manual send, the user can select another available signature via the dropdown menu in the editing bar.