Email signatures

Define email signatures that reflect your brand

IN SHORT

Set up and customize signatures to use when communicating with your customers by email.

Each brand, location, and user can have their own email signature.

Signature prioritization rules apply for automatically sent replies.

ACCESS RIGHTS

To modify the signature of a brand or a location in your Fullwhere workspace, you must be a supervising member with Administrator rights or have write access to the relevant brand or location.

The email signature feature allows you to customize and standardize the signatures used in your replies through the Email channel.

Email signatures can be created for each brand, location, and user.

Creation and customization

To create your personal signature, go to Settings > My accounts > Email signature.

To create a signature for a location, go to Settings > Locations, click the relevant location, and go to the Signature tab.

To create a signature for a brand, go to Settings > Brands, click the relevant brand, and go to the Signature tab.

Available options:

• Font: choice of typeface used (e.g. Montserrat)

• Text: free content for the signature block (name, job title, contact details, etc.)

• Logo: add an image in PNG, JPG, or GIF format (max size 1 MB)

• Formatting: color, bold, links, and

• Social icons: website, Facebook, LinkedIn, WhatsApp (to add a link to your WhatsApp,

To add a link to your WhatsApp, use a link in the format https://wa.me/XXX, for example https://wa.me/33612345678.

A real-time preview lets you see the final result of the signature.

Signatures can be configured by each Brand and each Location.

Signature application priority

The signature applied depends on the sending context:

• Automatic reply sending → the signature used is that of the location, if it exists; otherwise, that of the brand.

• Manual sending (from messaging) → the user's signature is inserted by default, if it exists; otherwise, that of the location, then that of the brand.

When sending manually, the user can select another available signature via the editor bar dropdown menu.