Locations
Update your store information
Go to Settings by clicking your avatar at the top right of your screen, then access the menu Locations.
IN SHORT
Fullwhere locations represent your points of sale.
Customize your point of sale information: name, signature, linked brand, ...
Configure your location's domains and email addresses to sync your emails in Fullwhere.
Manage restricted members' access to your location.
ACCESS RIGHTS
To edit a location in your Fullwhere workspace, you must be a supervising member with Administrator rights or have write access rights on the location concerned.
Locations table
The locations in your account, or those you have access to, are displayed in the Locations table. You can easily find a location using the text search bar or the Zone filter, which lets you display the locations of a brand or a group of locations.
The Locations table displays the following information in columns:
Location
Name of your location, internal and public
Brand
Brand linked to the location
Location groups
Location groups the establishment is part of
Contact email
The location's contact email
Signature
The location's text signature
Edit a location
To edit a location's information, click the corresponding row and edit the information from the right panel.
Information tab
In the Information tab you can edit the general settings of the location.
Location name
Name of your location, internal and public
Location code name
Internal location code
Brand
Brand linked to the location
Location groups
Location groups the establishment is part of
Default response language
Language in which responses to your customers will be generated for this location.
Location signature
The location's text signature
Address
Postal address of the location
This method is recommended because it optimizes the deliverability of your emails.
Members tab
In the Restricted Members tab, you can manage the users who have rights on this location.
Add a user
To add a new user to a location, click Invite. Enter the email address of the user to invite.
Once invited, you will be able to modify the user's rights, which are set to Viewer by default.
Restricted user roles
A Manager can view and edit all brands, locations, and feedback associated with the resources they have access to.
An Editor can view and edit feedback for the brands and locations they have access to.
A Viewer can view all brands, locations, and feedback they have access to, but cannot make any changes.
Manage users
Users who have rights on the location are displayed in the Restricted Members tab.
You can change a user's rights via the dropdown menu next to their name.
To remove a user's rights on the location, click the 3 dots at the end of the row then click Delete. This action does not delete the user from your account. They keep any rights they may have on other locations. To permanently delete a restricted member, go to the section Restricted Members.
Addresses tab
Connect your email addresses to Fullwhere (recommended)
You can connect email addresses you own to Fullwhere to send and receive emails from those email addresses.
This requires connecting and authenticating your domain with Fullwhere and setting up automatic email forwarding.
Use Fullwhere email addresses
Each location can be assigned Fullwhere email addresses. These email addresses are created on the fullwhere-mail.com subdomain linked to the location's brand, for example @brand.fullwhere-mail.com.
It is possible to create several Fullwhere contact addresses for the same location, for example to separate different uses: [email protected] or [email protected].
These email addresses can be shared with your customers so they can contact your location.
A location's contact email address can be used in reply to reviews to invite your customer to contact you again by email.
When you create several email addresses for a location, you must define a default email address. This one will be used to automatically reply to your customers by email.
Signature tab
You can configure an email signature to personalize responses to interactions at your point of sale. See the full article Email signatures.
Variables tab
The variables allow you to dynamically customize your AI agents based on the location concerned by the customer interaction.
When variables are defined in your Fullwhere workspace, you can define the value each variable should have for your location.
In the Variables tab, the table displays:
Name : the name of the variable
Value : the value currently set for the location
If no value is defined, a dash (-) appears in the value column.
Set or modify a value
To set or modify the value of a variable:
Click the ✏️ icon on the right of the row
Enter the desired value
Click Save
The defined value will then be used by your AI agents when the variable is called in their instructions: when generating a response, the variable used in the agent will be automatically replaced by the value corresponding to the location concerned.
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