Locations
Update your store information
Go to Settings at the bottom left of the navigation menu, then open the menu Locations.
IN SHORT
Fullwhere locations represent your points of sale.
Customize your point of sale information: name, signature, linked brand, ...
Configure your location's domains and email addresses to sync your emails in Fullwhere.
Manage restricted members' access to your location.
ACCESS RIGHTS
To modify a location in your Fullwhere space, you must be a supervising member with Administrator rights or have write access rights on the relevant location.
Locations table
The locations in your account or those you have access to are displayed in the Locations table. You can easily find a location using the text search bar or the Area filter, which lets you display the locations of a brand or a group of locations.
The Locations table displays the following information in columns:
Location
Internal name of your location
Brand
Brand linked to the location
Location groups
Location groups that the establishment belongs to
Contact email
The location's contact email
Signature
The location's text signature
Modify a location
To modify a location's information, click the corresponding row and edit the information from the right panel.
Information tab
In the information tab, you can modify the general settings of the location.
Location name
Internal name of your location
Public name of the location
External name of your location
Location code name
Internal location code
Brand
Brand linked to the location
Location groups
Location groups that the establishment belongs to
Default response language
Language in which responses to your customers will be generated for this location.
Location signature
The location's text signature
Address
Postal address of the location
This method is recommended because it optimizes the deliverability of your emails.
Members tab
In the restricted members tab, you can manage the users who have rights on this location.
Add a user
To add a new user to a location, click Invite. Enter the email address of the user to invite.
Once the invitation is sent, you can modify the user's rights, which are set to Viewer by default.
Restricted users' roles
A Manager can view and modify all brands, locations, and feedback associated with the resources to which they have access.
An Editor can view and modify feedback for the brands and locations to which they have access.
A Viewer can view all brands, locations, and feedback to which they have access, but cannot make any changes.
Manage users
Users who have rights on the location are displayed in the Restricted members tab.
You can modify a user's rights via the drop-down menu next to their name.
To remove a user's rights on the location, click the 3 dots at the end of the row, then click Delete. This action does not delete the user from your account. They retain any rights they may have on other locations. To permanently delete a restricted member, go to the section Restricted members.
Addresses tab
Connect your email addresses to Fullwhere (recommended)
You can connect email addresses you own to Fullwhere to send and receive emails from these email addresses.
This requires connecting and authenticating your domain with Fullwhere and configuring an automatic email forwarding.
Use Fullwhere email addresses
Each location can be assigned Fullwhere email addresses. These email addresses are created on the fullwhere-mail.com subdomain attached to the brand of the location, for example @brand.fullwhere-mail.com.
It is possible to create several Fullwhere contact addresses for the same location, for example to separate different uses: support@brand.fullwhere-mail.com or recruitment@brand.fullwhere-mail.com.
These email addresses can be shared with your customers so they can get in touch with your location.
The contact email address of a location can be used in the reply to reviews to invite your customer to contact you again by email.
When you create several email addresses for a location, you must set a default email address. This one will be used to reply to your customers by email automatically.
Signature tab
You can configure an email signature to personalize replies to interactions with your point of sale. See the full article Email signatures.
Variables tab
The variables allow you to dynamically customize your AI agents based on the location concerned by the customer interaction.
When variables are defined in your Fullwhere space, you can set the value that each variable should have for your location.
In the Variables tab, the table displays:
Name : the name of the variable
Value : the value currently set for the location
If no value is set, a dash (-) appears in the value column.
Set or modify a value
To set or modify the value of a variable:
Click the ✏️ icon on the right of the row
Enter the desired value
Click Save
The defined value will then be used by your AI agents when the variable is called in their instructions: when generating a response, the variable used in the agent will be automatically replaced by the value corresponding to the relevant location.
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