# Members

{% hint style="success" %}
**IN BRIEF**

Fullwhere offers advanced management of your users' permissions through:

* supervisor members who have access to all of your data
* restricted members who may be granted rights according to certain logic.
  {% endhint %}

Fullwhere members are divided into two main families: Supervisor Members and Restricted Members.

To manage Members, go to Fullwhere Settings and then to the section [Members](https://app.fullwhere.com/settings/members).

## Supervisor Members <a href="#h_88612986e2" id="h_88612986e2"></a>

Supervisor members have access to all the data in your workspace; their role defines the scope of actions they can perform:

* Admin → can view and edit all the data in your workspace,
* Observer → can view all the data in your workspace, but cannot take any action.

Each Fullwhere workspace has an Owner user. This is the owner of the Fullwhere workspace and has the broadest permissions. For example, they are the only user who can delete an Admin member.

### Add a Supervisor Member <a href="#h_a858a969cd" id="h_a858a969cd"></a>

Go to Settings by clicking on your avatar at the top right of your screen, then go to the Members menu and the Supervisor Members tab (default tab).

{% hint style="info" icon="shield-check" %}
**ACCESS RIGHTS**

To add a Supervisor Member, you must be at least an Admin of your Fullwhere workspace.
{% endhint %}

Click the Invite button and enter the email address of the user to add.\
Also select the role you want to assign them (Admin or Observer).

The invited user receives an email invitation to set up their account and join Fullwhere. For security reasons, invitations to join your workspace expire after 7 days. After this period, the invited user will no longer be able to sign up for Fullwhere.\
To resend an invitation to a user who has not completed their registration, click the 3 dots on the row corresponding to their profile, then click Resend invitation.

### Delete a Supervisor Member <a href="#h_953e836a08" id="h_953e836a08"></a>

{% hint style="info" icon="shield-check" %}
**ACCESS RIGHTS**

Deleting a supervisor member requires having higher permissions than theirs.\
Thus:

* only Admin Members can delete an Observer member.
* only the Owner member can delete an Admin member

No member can delete the Owner member of the Fullwhere workspace.\
To transfer your account to a new Owner, please contact our support team
{% endhint %}

To delete a Supervisor Member, go to Settings by clicking on your avatar at the top right of your screen, then go to the Members menu and the Supervisor Members tab (default tab).

You can use the text search bar to find the user to delete.\
On the row of the relevant user, click the 3 dots, then click Delete.

***

## Restricted Members <a href="#h_8389dc5675" id="h_8389dc5675"></a>

Restricted Members do not have access to all account data, only to the resources assigned to them.

Their rights can be assigned by Brand, by Location, or by Assignment. Their scope of action on these resources depends on the assigned Role.

### By Brand or by Location: <a href="#h_c84ac8188b" id="h_c84ac8188b"></a>

* A Manager can view and edit all brands, locations, and feedback associated with the resources they have access to.
* An Editor can view and edit the feedback for the brands and locations they have access to.
* A Viewer can view all brands, locations, and feedback they have access to, but cannot make any changes.

To assign rights on a brand or a location to a restricted member, select the relevant user from Members > Restricted Members. From the Brands or Locations tab, select the relevant resource, define its access rights (Manager, Editor, Viewer), and click Save rights. The user will have access to the brand data and to the location data of the brand.

### By Assignment: <a href="#h_ccd9f02a62" id="h_ccd9f02a62"></a>

* An Editor can view and edit customer interactions they are assigned to
* A Viewer can view customer interactions they are assigned to, but cannot make any changes.

To assign rights to a restricted member on customer interactions they are assigned to, select the relevant user from Members > Restricted Members. From the Assigned Interactions tab, enable the Give access to assigned interactions option, then define the user's rights on these resources (Editor, Viewer) and click Save rights.

{% hint style="info" %}
💡 Assigning rights by assignment may make sense if:

* you do not want to grant a user rights over all customer interactions of a brand or location, but only over a reduced scope (e.g. only give access to the Emails of location A.
* you want to assign a user rights over customer interactions according to certain conditions, regardless of the brand or location concerned (e.g. only give access to Survey-type interactions across all brands and locations).

To define assignment logic, proceed with manual assignments or use the assignment feature for [workflows](https://help.fullwhere.com/fr/articles/11723866-les-workflows).
{% endhint %}

### Add a restricted member <a href="#h_ad3803952c" id="h_ad3803952c"></a>

Go to Settings by clicking on your avatar at the top right of your screen, then go to the Members menu and the Restricted Members tab.

Click the Invite button, enter the user's email address, then click Add.

The invited user receives an email invitation to set up their account and join Fullwhere. For security reasons, invitations to join your workspace expire after 7 days. After this period, the invited user will no longer be able to sign up for Fullwhere.\
To resend an invitation to a user who has not completed their registration, click the 3 dots on the row corresponding to their profile, then click Resend invitation.

Once the member has been added, click their profile to configure their access rights, that is, the locations or brands they should have access to.

### Delete a restricted member <a href="#h_7af3b9bb21" id="h_7af3b9bb21"></a>

To delete a Restricted Member, go to Settings by clicking on your avatar at the top right of your screen, then go to the Members menu and the Restricted Members tab.

You can use the text search bar to find the user to delete.\
On the row of the relevant user, click the 3 dots, then click Delete.


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