Export your data from Inbox

Get XLSX files for your internal needs

The bulk export feature allows you to easily extract Inbox interactions in Excel (XLSX) format to analyze, share, or archive them. This can, for example, be useful for extracting all responses to a satisfaction survey.

Selecting interactions

You can select interactions in several ways using the checkboxes located to the left of each row:

• Item by item: manually check the interactions you want to include.
• Page by page: check all the interactions visible on the current page. It is possible to select multiple pages by browsing the pagination.
• All filtered items: when you select one or more interactions, you can select all interactions matching your current filters, thanks to the shortcut displayed below the filters.

Once items are selected, click Export in the action bar at the bottom of your screen.

⚠️ Exports are limited to a maximum of 50,000 items.

Structure of the exported file

Exported files are in Excel (.xlsx) format and include one tab per source:

• Email
• Contact Form
• Survey
• Google
• Etc.

Specific details

• For Survey and Contact Form sources, the export contains two sheets:

  1. Summary view: one row corresponds to one interaction.
  2. Detailed view: contains the answers to the associated sub-questions.

  The id columns make it possible to link the two sheets.

Export history

Exports are generated in the background and available in your export history, accessible in Settings → Exports.

Each row indicates:

• Creation date
• The user who created the export (filterable via Created by)
• The type of data exported
• The file name
• The number of exported rows
• Generation status (Requested, In progress, Completed).

Quick actions are available:

• ⬇️ Download the file;
• 🗑️ Delete an export.

Administrator members have access to all exports made by users in their Fullwhere workspace. Restricted members only have access to the exports they created.