Internal notes

Collaborate within your Fullwhere workspace using Internal Notes

Internal notes are the private collaboration space for each customer interaction. From the page of a customer interaction, this space is accessible in the "Internal notes" section of the navigation bar.

Your customers never see internal notes.

Add a note or mention

1. Open an interaction in the Inbox

2. Open the tab Internal notes

3. Write your message

4. Type @ then a colleague’s first name to mention them

5. Click on to add attachments to your message

6. Send the note

A Fullwhere user receives an email notification when they are mentioned or when another user replies to them.

Find your mentions

The interactions where you are mentioned appear in the view Mentions.

There you can find the interactions where a colleague mentioned you or replied to you.