# Internal notes

Internal notes are the private collaboration space for each customer interaction. From the page of a customer interaction, this space is accessible in the "Internal notes" section of the navigation bar.

{% hint style="info" %}
Your customers never see internal notes.
{% endhint %}

### Add a note or mention

1. Open an interaction in the Inbox
2. Open the tab **Internal notes**
3. Write your message
4. Type `@` then a colleague’s first name to mention them
5. Click on <i class="fa-paperclip">:paperclip:</i> to add attachments to your message
6. Send the note

A Fullwhere user receives an email notification when they are mentioned or when another user replies to them.

### Find your mentions

The interactions where you are mentioned appear in the view [Mentions](/documentation/documentation-en/inbox/navigate-the-inbox.md).

There you can find the interactions where a colleague mentioned you or replied to you.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.fullwhere.com/documentation/documentation-en/inbox/internal-notes.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.