Collaborate within your Fullwhere space using Internal notes
Internal notes are the private collaboration space for each customer interaction. From a customer interaction page, this space is accessible in the "Internal notes" section of the navigation bar.
Your customers never see internal notes.
Add a note or a mention
Open an interaction in the Inbox
Open the tab Internal notes
Write your message
Type @ then a colleague's first name to mention them
Send the note
A Fullwhere user receives an email notification when they are mentioned or when another user replies to them.
Find your mentions
Interactions where you are mentioned appear in the Mentions.
There you will find interactions where a colleague mentioned you or replied to you.
