> For the complete documentation index, see [llms.txt](https://docs.fullwhere.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fullwhere.com/documentation/documentation-en/inbox/navigate-in-the-inbox.md).

# Navigate in the Inbox

{% hint style="success" icon="list-check" %}
**IN BRIEF**

Fullwhere Inbox is organized into Views showing your customer interactions according to their status

Each view is organized into tabs by interaction family.
{% endhint %}

The [Inbox](https://app.fullwhere.com/inbox) Fullwhere is the nerve center of the Fullwhere application from which you can manage your customer interactions.

## The views

On the left, various default views allow you to access your customer interactions according to their status.

In the different views, use the filter **Status** at the top of your screen to display interactions according to their status: 

* **To be handled** (default)
* **In progress**
* **Handled**
* **All** (To be handled and Handled)

### **My Inbox**

This is the main and default view. By default, you will find the interactions **To be handled** that are assigned to you. So it is in this view that you can find in one click the customer interactions that may be waiting for action from you: it is your "ToDo" on Fullwhere.

This view is therefore different for each user, depending on your [assignment logic](/documentation/documentation-en/automations/workflows.md#assigner-des-utilisateurs), so that everyone can focus on their own scope.

### **Unassigned**

The view **Unassigned** centralizes all interactions that do not yet have an assigned user.

It allows you to identify at a glance the interactions that need to be assigned to a user and can help you identify missing assignment logic in your Fullwhere workspace.

### **Scheduled**

The view **Scheduled** displays the interactions for which the sending of a response is scheduled.

This view is useful for rereading messages before sending and for carrying out a final check if necessary. It is particularly useful when responses have been prepared with the help of AI.

### **All**

The view **All** brings together all the interactions you have access to.

### **Pinned**

This view groups together the customer interactions you have pinned.

### **Archived**

The view **Archived** groups together the interactions you have archived. 

{% hint style="warning" %}
It is important to note that when an interaction is **archived**, it is only accessible from the archived view and is no longer visible in the other views of your Inbox (My Inbox, etc.).\
So, if you cannot find a customer interaction in your Inbox, remember to check the Archived view.

Please note that archived interactions **are taken into account** in Reports and Analytics.
{% endhint %}

### **Trash**

The Trash view groups together interactions that have been marked as deleted, either automatically by our systems or by one of your users.<br>

{% hint style="warning" %}
It is important to note that when an interaction is marked as **deleted**, it is only accessible from the Trash view and is no longer visible in the other views of your Inbox (My Inbox, etc.).\
So, if you cannot find a customer interaction in your Inbox, remember to check the Trash view.

Please note that interactions marked as deleted **are not taken into account** in Reports and Analytics.
{% endhint %}

## The tabs

Whichever Inbox view you are in, your customer interactions are structured around tabs that you can find at the top of your screen.\
These tabs organize your customer interactions according to the family they belong to, namely:

* **All** : groups together all customer interaction families.
* **Review** : groups together your customer reviews (Google, TripAdvisor, Trustpilot, Booking, etc.)
* **Survey** : groups together your satisfaction surveys
* **Emails** : groups together the emails received at the addresses connected to Fullwhere
* **Forms** : groups together the requests received via your Forms connected to Fullwhere
* **Messages** : groups together the messages received on Instagram, Facebook and WhatsApp Business


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.fullwhere.com/documentation/documentation-en/inbox/navigate-in-the-inbox.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.