> For the complete documentation index, see [llms.txt](https://docs.fullwhere.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.fullwhere.com/documentation/documentation-en/inbox/send-an-email.md).

# Send an email

Create a new exchange or transfer an email from your Inbox.

You can create a new conversation or forward an email from the Inbox. Each sent message creates an interaction that you can then track and handle like the other conversations.

### Start an email conversation

{% stepper %}
{% step %}

#### Open a new conversation

From the Inbox, click the compose icon in the top left.
{% endstep %}

{% step %}

#### Choose the sending address

In the field **From**, select the sender address. The available addresses are those configured for your brands and locations.

You can search for an address, then select the one for the relevant brand or location.
{% endstep %}

{% step %}

#### Enter the recipients and subject

Enter one or more addresses in the field **To**. Click on **CC** to add carbon copy recipients.

Then add your email subject.
{% endstep %}

{% step %}

#### Write and send the email

Write your message in the editor. Use the toolbar to format it or add an attachment.

Click on **Send** when your email is ready.
{% endstep %}
{% endstepper %}

### Forward an email <a href="#transferer-un-email" id="transferer-un-email"></a>

From an email interaction, click the forward icon at the top right of the message to be forwarded. Enter the recipients, complete your message, then click on **Send**.

### Write with AI

Click on **AI** in the editor toolbar to generate or improve your email. You can ask the AI to draft a message from your instructions, or to rewrite the text already entered.

Select the AI agent suited to your needs. The agent can use the knowledge bases associated with it to draft an email that matches your information and brand tone.

Always check the generated content, recipients, and attachments before sending.

{% content-ref url="/spaces/0xShzMpfrFPYMAc8jFGX/pages/70ee1a630b1c6c32c35ccd9ebb381835f5bc257c" %}
[AI Agents](/documentation/documentation-en/automations/ai-agents.md)
{% endcontent-ref %}

{% content-ref url="/spaces/0xShzMpfrFPYMAc8jFGX/pages/a2b49a17641cf4c15c5cfb6641b6e4f1f3e3aff1" %}
[Knowledge bases](/documentation/documentation-en/automations/knowledge-bases.md)
{% endcontent-ref %}


---

# Agent Instructions
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