Use Inbox filters

Quickly access the interactions you need.

In addition to the views and tabs, the Fullwhere Inbox offers a multitude of filters.

Pending / Processed

The different Fullwhere tabs and views offer a first binary filter on the status of customer interactions:

  • Pending: your customer is waiting for a reply from you

  • Processed: the conversation with your customer is over for now

All Fullwhere views display customer interactions by default Pending.

The filters

Under the tabs, you will find advanced filters to refine your search:

Filter
Use

Date

Filter by interaction arrival date

Source

e.g.: Google, TripAdvisor, Uber Eats, Email, etc.

Tag

Target interactions based on detected keywords (e.g.: “Service”, “Delivery”, etc.)

Rating

Search reviews by score (e.g.: only ratings < 3)

Area

Target a group of locations or a specific location

Text

Search for a specific word or phrase in the customer's message

Language

Filter interactions according to the detected language

Assigned

View interactions assigned to a particular user

Sentiment

Positive, Negative, Neutral

Emotions

Disappointment, Surprise, Fear, Joy, Anger

Themes

Complaint, Question, Compliment, Suggestion, Comparison

Last updated