Use Inbox filters
Quickly access the interactions you need.
In addition to views and tabs, the Inbox Fullwhere offers a multitude of filters.
Pending / Handled
The different Fullwhere tabs and views provide an initial binary filter on the status of customer interactions:
Pending: your customer is waiting for a response from you
Handled: the conversation with your customer is finished for now
All Fullwhere views display customer interactions by default Pending.
Filters
Under the tabs, you will find advanced filters to refine your search:
Date
Filter by the date the interaction arrived
Source
E.g.: Google, TripAdvisor, Uber Eats, Email, etc.
Tag
Target interactions by detected keywords (e.g.: “Service”, “Delivery”, etc.)
Rating
Search reviews by score (e.g.: only ratings < 3)
Zone
Target a group of locations or a specific location
Text
Search for a specific word or phrase in the customer's message
Language
Filter interactions by detected language
Assigned
See interactions assigned to a particular user
Sentiment
Positive, Negative, Neutral
Emotions
Disappointment, Surprise, Fear, Joy, Anger
Themes
Complaint, Question, Compliment, Suggestion, Comparison
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