Use Inbox filters

Quickly access the interactions you need.

In addition to the views and tabs, the Fullwhere Inbox offers a multitude of filters.

Pending / Processed

The different Fullwhere tabs and views offer a first binary filter on the status of customer interactions:

• Pending: your customer is waiting for a reply from you

• Processed: the conversation with your customer is over for now

All Fullwhere views display customer interactions by default Pending.

The filters

Under the tabs, you will find advanced filters to refine your search:

Filter	Use
Date	Filter by interaction arrival date
Source	e.g.: Google, TripAdvisor, Uber Eats, Email, etc.
Tag	Target interactions based on detected keywords (e.g.: “Service”, “Delivery”, etc.)
Rating	Search reviews by score (e.g.: only ratings < 3)
Area	Target a group of locations or a specific location
Text	Search for a specific word or phrase in the customer's message
Language	Filter interactions according to the detected language
Assigned	View interactions assigned to a particular user
Sentiment	Positive, Negative, Neutral
Emotions	Disappointment, Surprise, Fear, Joy, Anger
Themes	Complaint, Question, Compliment, Suggestion, Comparison