Use Inbox filters

Quickly access the interactions you need.

In addition to the views and the tabs, the Fullwhere Inbox offers a multitude of filters.

Processing status

The different Fullwhere tabs and views offer a first filter on the status of customer interactions:

• To process: your customer is waiting for a response from you

• In progress: conversation in which you have replied and are waiting for a response from your customer

• Processed: the conversation with your customer is over for now

• All: combines the To process and Processed statuses.

All Fullwhere views display customer interactions by default To process.

Filters

Below the tabs, you will find advanced filters to refine your search:

Filter	Use
Date	Filter by the interaction arrival date
Source	E.g.: Google, TripAdvisor, Uber Eats, Email, etc.
Tag	Target interactions based on detected keywords (e.g.: “Service”, “Delivery”, etc.)
Rating	Search reviews by score (e.g.: only ratings < 3)
Area	Target a group of establishments or a specific location
Text	Search for a specific word or phrase in the customer's message
Language	Filter interactions by the detected language
Assigned	View interactions assigned to a particular user
Sentiment	Positive, Negative, Neutral
Emotions	Disappointment, Surprise, Fear, Joy, Anger
Topics	Complaint, Question, Compliment, Suggestion, Comparison
Attributes	Your single-select, multi-select, and numeric attributes will be displayed as filters.