# Use Inbox filters

In addition to the [views](/documentation/documentation-en/inbox/navigate-the-inbox.md#les-vues) and [tabs](/documentation/documentation-en/inbox/navigate-the-inbox.md#les-onglets), the Fullwhere Inbox offers a multitude of filters.

## Pending / Processed <a href="#h_136b5c61a0" id="h_136b5c61a0"></a>

The different Fullwhere tabs and views offer a first binary filter on the status of customer interactions:&#x20;

* Pending: your customer is waiting for a reply from you
* Processed: the conversation with your customer is over for now

All Fullwhere views display customer interactions by default <mark style="color:$primary;">`Pending`</mark>.

### The filters <a href="#h_a5979c8896" id="h_a5979c8896"></a>

Under the tabs, you will find advanced filters to refine your search:

| Filter      | Use                                                                                |
| ----------- | ---------------------------------------------------------------------------------- |
| `Date`      | Filter by interaction arrival date                                                 |
| `Source`    | e.g.: Google, TripAdvisor, Uber Eats, Email, etc.                                  |
| `Tag`       | Target interactions based on detected keywords (e.g.: “Service”, “Delivery”, etc.) |
| `Rating`    | Search reviews by score (e.g.: only ratings < 3)                                   |
| `Area`      | Target a group of locations or a specific location                                 |
| `Text`      | Search for a specific word or phrase in the customer's message                     |
| `Language`  | Filter interactions according to the detected language                             |
| `Assigned`  | View interactions assigned to a particular user                                    |
| `Sentiment` | Positive, Negative, Neutral                                                        |
| `Emotions`  | Disappointment, Surprise, Fear, Joy, Anger                                         |
| `Themes`    | Complaint, Question, Compliment, Suggestion, Comparison                            |


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