Use the Inbox filters

Quickly access the interactions you need.

In addition to the views and the tabs, the Fullwhere Inbox offers a multitude of filters.

Processing status

The various Fullwhere tabs and views offer a first filter on customer interaction status:

• To be processed: your customer is waiting for a response from you
• Processed: the conversation with your customer is finished for now
• All: combines the To be processed and Processed statuses.

All Fullwhere views display customer interactions by default To be processed.

Filters

Under the tabs, you'll find advanced filters to refine your search:

Filter	Use
Date	Filter by the interaction arrival date
Source	E.g.: Google, TripAdvisor, Uber Eats, Email, etc.
Tag	Target interactions according to detected keywords (e.g.: “Service”, “Delivery”, etc.)
Rating	Search reviews by score (e.g.: only ratings < 3)
Area	Target a group of establishments or a specific location
Text	Search for a specific word or phrase in the customer's message
Language	Filter interactions according to the detected language
Assigned	View interactions assigned to a particular user
Sentiment	Positive, Negative, Neutral
Emotions	Disappointment, Surprise, Fear, Joy, Anger
Themes	Complaint, Question, Compliment, Suggestion, Comparison
Attributes	Your single-select, multi-select, and numeric attributes will be displayed as filters.