The notification center
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The notification center brings together the important events in your Fullwhere space.
It lets you quickly track what needs your attention, without going back through each module.
From the left sidebar menu, click Notifications.
The badge displayed next to Notifications indicates the number of unread notifications.
You access a centralized list of recent events related to your interactions and collaboration actions.
Each notification shows useful information so you can act quickly:
an icon indicating the type of event
a title, such as a mention, a reply, or an assignment
an excerpt of the content when one exists
the source of the interaction
a date or time to place the event in context
To access the interaction that triggered the notification, simply click the notification.
The notification center offers several simple actions:
use the filter Type to display only one category of notifications
switch between Unread and Read
click Mark all as read to clear your reading queue
mark a notification as read using the button on the right of each row
The following events feed the notification center.
This notification appears when a colleague mentions you in an internal note.
This notification appears when a colleague replies to you in an interaction’s internal notes.
This notification indicates a new alert generated by a Workflow.
This notification appears when a user assigns you an interaction to handle.
This notification appears when a customer sends a new reply on an interaction you are assigned to.
The notification center is useful for:
tracking your mentions and internal replies
spotting new interactions assigned to you
monitoring automatic alerts related to your workflows.
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