Manage your WhatsApp messages with Fullwhere
Do you use WhatsApp to communicate with your customers? Fullwhere will save you valuable time in managing messages WhatsApp, which can be a real challenge for you and your teams.
Fullwhere allows you to efficiently manage your WhatsApp interactions: each message becomes easier to handle and quicker to qualify.
Set up a knowledge base and a Fullwhere AI agent to automate frequent replies while keeping control of high-value exchanges.
Workflows help you route, prioritize, and track conversations more accurately.
This article shows you, step by step, how to put in place a effective strategy for managing your messages on WhatsApp with Fullwhere.
Connect your accounts
The first step is to connect your WhatsApp account to Fullwhere. This takes less than 2 minutes. Go to our complete guide.
Set up your knowledge base
To respond effectively to your customers' requests, your Fullwhere AI agent will need to know perfectly your brand or establishment.
To do this, Fullwhere offers you a knowledge base management engine. In 3 clicks, you can feed your AI agent with all the information about your brand :
Website: simply enter your website URL, and our system will take care of retrieving all the useful information to answer your customers.
Documents: upload your various documents directly into your knowledge base (offers, menus, general policies, FAQ, presentations, etc.)
Segments: write FAQ articles directly from Fullwhere that your AI agent can rely on to answer your customers.
You will then be able, at any time, to modify or complete the information in your knowledge base to refine your AI agent's responses.
Our complete guide shows you how to set up your knowledge base.
Deploy your AI Agent
Your AI agent allows you to define the writing rules for responding to your customers, so that it speaks exactly as you would.
You can precisely define how your AI agent should address your customers, for example:
how to say hello/goodbye
whether to use the informal or formal form with the customer
should messages be long or short
how should your AI agent handle partnership requests, etc.
You can also train your AI agents so that it becomes a true promoter of your brand or establishment:
highlight offers depending on the customer
be proactive
guide the customer step by step toward purchase or booking
By linking your knowledge base to your AI agent, it will be able to handle all requests from your customers.
Our complete guide will show you how to configure your AI agent.
Orchestrate your messages with a Workflow
Setting up a Fullwhere Workflow dedicated to WhatsApp messages will allow you to efficiently manage your customer messages. Your workflow will allow you to:
automatically generate a reply with your AI agent
automatically detect cases where you need to take over
send notifications to your teams when necessary
assign certain requests to the right team members
automate responses to recurring questions
Discover our complete guide on configuring Fullwhere workflows.
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