Authenticate your domain for sending emails
Authenticate your domain so you can send emails from Fullwhere
If you want to communicate with your customers by email using an address on your domain (e.g.: [email protected]) and manage conversations in Fullwhere, you will need to set up automatic forwarding and authenticate your domain.
Note: Administrator access to your email provider and your domain settings is required for automatic forwarding and domain configuration. Invite your administrator to Fullwhere.
Note: DNS propagation can take up to 24 hours
Authenticate your domain via OVH
Log in to your OVHcloud customer area (Manager).
Go to the Web Cloud tab, then click on Domains in the left menu.
Select your domain, then click on the DNS Zone tab.
Click the Add an entry button (on the right) and select the CNAME type.
On the Fullwhere interface, the "Name" field includes your domain name. On OVH, you should only enter the prefix, as OVH automatically adds the domain.
1. Add the first entry (DKIM)
Subdomain: Copy only the string of characters located before your domain name from the first Fullwhere line.
(Example: for
2025..._domainkey.your-site.fr, write only2025..._domainkey).Target: Copy the entire Value field provided by Fullwhere.
Confirm the entry.
2. Add the second entry (Bounces)
Click Add an entry > CNAME again.
Subdomain: Copy only the prefix from the second Fullwhere line.
(Example: for
fw-bounces.your-site.fr, write onlyfw-bounces).Target: Copy the entire corresponding Value field.
Confirm the entry.
Once the entries are added, return to Fullwhere to start validation.
Authenticate your domain via IONOS
Log in to your IONOS customer area at https://my.ionos.fr/.
In the main menu, select the Domains & SSL section.
Click on the relevant domain name to access its settings.
Click on the DNS tab (located in the top navigation bar).
Click the Add record button and select the CNAME type.
Important:
On the Fullwhere interface, the "Name" field includes your domain name. On IONOS, you should only enter the prefix in the "Host name" field, as IONOS automatically adds the domain.
1. Add the first entry (DKIM)
Host name: Copy only the string of characters located before your domain name from the first Fullwhere line.
(Example: for
2025..._domainkey.your-site.fr, write only2025..._domainkey).Points to: Copy the entire Value field provided by Fullwhere.
Save the entry.
2. Add the second entry (Bounces)
Click Add record > CNAME again.
Host name: Copy only the prefix from the second Fullwhere line.
(Example: for
fw-bounces.your-site.fr, write onlyfw-bounces).Points to: Copy the entire corresponding Value field.
Save the entry.
Once the entries are added, return to Fullwhere to start validation.
Authenticate your domain via GoDaddy
Log in to your GoDaddy account at https://dcc.godaddy.com/ (Domain Control Center).
In your list of domains, locate the relevant domain.
Click the three dots ... next to the domain, then select Manage DNS (or click directly on DNS if the button is visible).
Click the Add new record button and choose the CNAME Type.
Important:
On the Fullwhere interface, the "Name" field includes your domain name. On GoDaddy, you should only enter the prefix in the "Name" field, as GoDaddy automatically adds the domain.
1. Add the first entry (DKIM)
Name: Copy only the string of characters located before your domain name from the first Fullwhere line.
(Example: for
2025..._domainkey.your-site.fr, write only2025..._domainkey).Value: Copy the entire Value field provided by Fullwhere.
TTL: Leave at "Default" or "1 Hour".
Save (or click "Add more records").
2. Add the second entry (Bounces)
Create a new record of Type CNAME.
Name: Copy only the prefix from the second Fullwhere line.
(Example: for
fw-bounces.your-site.fr, write onlyfw-bounces).Value: Copy the entire corresponding Value field.
TTL: Leave at "Default".
Save the entry.
Once the records are saved, return to Fullwhere to start validation.
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